Donor Relations and Volunteer Manager

Posted on

Company Name:
Job Category: 
Required Experience:
2-5 years
Minneapolis, Minnesota
Human Services
Required Education: 
Bachelor’s Degree
Approximate Salary:
Position Type:
Full Time
Date Posted:
October 6, 2019

we're hiring


YouthLink is a recognized leader in the Twin Cities for being a “one-stop” shop of resources and intervention for helping young people (18-24) experiencing homelessness believe in themselves so they can achieve their goals and dreams in life.

The YouthLink Donor Relations and Volunteer Manager (“the Manager”) supports fundraising goals and strategies of the organization by increasing and maintaining annual revenue from individual donors, friends and prospects of YouthLink. Reporting directly to the Director of Development, the Manager designs and implements creative strategies to cultivate prospects, engage new and maintain returning donors. Building on the vision and mission of YouthLink, the manager is expected to increase the annual fund annually as well as exceed the goals and strategies defined in the annual development and communication plan. Specific position responsibilities also include conducting direct one-on-one meetings, arranging group meetings as well as innovative electronic, social media communications with prospective, new, existing and past donors. The Donor Relations and Volunteer Manager will also support and coordinate community volunteer identification, training, communications, recruitment, placement, and support. Donor Relations (50%); Volunteer Relations (50%).


Donor Relations (50% of time):

  • Work with the Director of Development to develop and refine strategies to increase individual giving from mid-level donors.
  • Manage portfolio of individual giving prospects: identify, cultivate, solicit and steward donors.
  • Write briefings and proposals as appropriate for donor meetings; compile donor contact reports; and track activity within Donor Perfect database.
  • Establish, plan, and execute innovative strategies to cultivate prospects, nurture and steward donors, in consultation with Director of Development.
  • Demonstrated knowledge and awareness of donor points of contact needed with Executive Director, BoardMembers.
  • Manage and execute special donor relation projects throughout the year including creation and execution of collateral material.
  • Move prospects through the donor cultivation cycle of discovery, cultivation, solicitation, and stewardship.
  • Directs stewardship events and activities, including creating “mission moments” for donors. This includes initiating new and creative stewardship approaches with minimal supervision.
  • Assist with YouthLink events to engage and attract new and current donors.
  • Key responsibility for reaching annual fund goals. Corporate Relations portfolio.
  • Execute and manage cause marketing campaigns including volunteer management, event logistics, and outreach to local representatives and other stakeholders, as needed.
  • Draft written communications as needed.
  • Other duties as assigned.

Volunteer Management (50%)

  • Organize volunteer projects and ongoing positions, both for individuals and groups supporting the mission and vision of YouthLink.
  • Maintain donor and volunteer database
  • Oversee the recruitment and on-boarding process for volunteers
  • Recruit and train new volunteers, promptly process background checks and data entry.
  • Hold new volunteer orientations monthly (or as needed)
  • Respond quickly, professionally to inquiries, crafting volunteer position descriptions, speaking at outreach and community events, holding interviews, screening, and training;
  • Supervise volunteer groups, provide support for staff supervising individual volunteers;
  • Build and maintain positive relationships with volunteers, donors, staff, clients, partners, and community members;
  • Work with Director of Development and supervisory team to communicate important information to volunteers and update employees on the volunteer program;
  • Work with the development team to evaluate program and collect, track, and analyze data;
  • Establish strategic volunteer placements in the organization with staff for volunteer placement (e.g., short-term (one-time projects (meal), temporary projects (e.g., a cooking class) long-term placements (e.g., front-desk placements, welcome center placements)


A Bachelor’s degree in a related field and 2 years of volunteer recruitment and/or fundraising experience, or an equivalent combination of education and experience is required. Qualified candidates must:

  • Dedicated passion, understanding and committed to the vision and mission of YouthLink.
  • Demonstrated effective verbal, written, and interpersonal communication skills with diverse populations.
  • Proven prior experience and ability to professionally network, initiate, develop and maintain community partnerships;
  • Demonstrated ability to make initial connections and linkages as introductions for Executive Director follow-up.
  • Capacity to make professional formal and informal presentations representing the agency in a variety of settings;
  • Demonstrated ability to build and maintain positive and productive working relationships;
  • Ability to comfortably collect, confidentially handle, track and report, track metrics
  • Consistent ability to demonstrate outgoing, friendly, tactful, and professional manner to youth, colleagues and the stakeholders
  • Consistent ability to perform and contribute positively in a diverse, collaborative team environment in an independent and productive manner.
  • Demonstrated ability to prioritize, think strategically, and solve problems creatively;
  • Willingness to consistently incorporate strategic goals, agency principles, vision, mission and philanthropic objectives into daily work.
  • Proficiency with Microsoft Office applications and fund-raising software, Donor Perfect preferred.

YouthLink’s competitive and comprehensive benefits package includes:

  • Medical
  • Dental
  • Life Insurance
  • Long Term Disability
  • Elective benefits: Short-term disability, FSA, 401(k)
  • Paid vacation and sick leave.

Equal Employment Opportunity

YouthLink shall seek to ensure and provide equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristics as established by law.


Please send your cover letter and resume to Beth Neu, Director of Human Resources, No calls, please.

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