Housing Supervisor: Downtown View
May 11, 2019
Founded in 1977, YouthLink is a leader in the Twin Cities for guiding young people (ages 18-24) experiencing homelessness from disconnection and hopelessness to self-reliance and wholeness. YouthLink provides inclusive, holistic services that move youth forward on their journeys toward achieving education, career, housing, and stability goals. YouthLink also hosts the Youth Opportunity Center (YOC), a “one-stop shop” of over 30 community partners who serve homeless youth. More than 1,800 young people seek services at YouthLink annually. In partnership with three affordable housing agencies, YouthLink also provides supportive services in more than 190 units of transitional and permanent supportive housing throughout the city.
Downtown View Apartments, a 46-unit housing site adjacent to YouthLink and the Youth Opportunity Center, opened to its first residents in February of 2018. A partnership between YouthLink and Project for Pride in Living (PPL), Downtown View is a first-of-its-kind project in the Twin Cities, offering a mixture of efficiency and 4-bedroom quad units for youth transitioning out of homelessness and into stable housing.
At YouthLink, our mission is to support and empower young people on their journey to self-reliance.
To be a community where all youth, without regard to their living situation, have an equal opportunity to pursue their goals and dreams, and an equal likelihood of achieving them.
The Housing Supervisor oversees direct service staff at Downtown View Apartments, a supportive housing site for young people ages 18-24 transitioning out of homelessness. Reporting to the Director of Housing, the Housing Supervisor provides day-to-day management of and guidance to staff and works with other program leadership and property management to maintain a safe, caring, engaging and healing-centered environment for residents. The Housing Supervisor is a strong organizer, leader, and administrator, and works flexibly while maintaining a structured environment.
Key responsibilities include:
- Work with Director of Housing to ensure program and site operations and management are consistent with collaborative partner agreements;
- Ensure vacant units are filled according to funding requirements and property management efforts;
- Build a positive and productive community for residents and staff;
- Coordinate and manage accurate and timely program data collection, documentation, and reporting, including working with the Director of Housing to ensure financial management of the program;
- Innovatively support all programing, activities, education, and employment efforts for residents;
- Manage team of direct service staff, including hiring, supervising, training and developing, coaching, coordinating, evaluating, and providing recognition of direct reports;
- Set clear expectations for and provide support to direct reports around documentation, case management, youth-centered strategies, best practices, motivational interviewing, and problem solving;
- Represent the agency, Downtown View program, and residents in a highly professional manner at internal and external committees, meetings, presentations, and site visits;
- Support best practices in all settings, financial management, and staff accountability;
- Ensure the facility is maintained for safety and cleanliness and promptly report facility repair needs;
- Support property management to mitigate and mediate resident lease violations, eviction prevention plans, guest restrictions, and mutual terminations;
- Maintain, track, and justify spending of program funds;
- Respond at different levels of intervention: systemic, organizational, professional, and individual;
- Conduct entrance assessments and interviews to determine program eligibility;
- Guide participants through the process of application, qualification, re-determination for SSI, SSDI, Medicaid, SNAP/GA, CADI Waivers, ILS, and ARMHS services as needed;
- Be culturally responsive and aware of challenges, barriers, and disparities residents face, including understanding hidden biases, applying cultural inclusiveness, and demonstrating cultural proficiency;
- Respond positively to change and remain steady under pressure;
- Exercise sound independent judgment in crisis situations;
- Maintain professional boundaries with youth, co-workers, partners, volunteers, and community;
- Promote and demonstrate consistent positivity and professional representation of agency mission, vision in all interactions with youth, co-workers, partners, and community;
- Understand and apply the Nine Guiding Principles of good practice for working with youth;
- Other duties as assigned.
BA in human services, social work, psychology, probation, communications, or related field, plus 5 years of professional experience working with vulnerable youth, 4 years of experience reporting on grant requirements, and 3 years of supervisory experience is required. Supervisory experience in housing programs and/or training or experience in education, child or human development, behavioral management, group dynamics, property management and residential treatment is preferred. Qualified candidates must:
- Have extensive experience working with CES, HMIS, Section 8, MPHA, HUD compliance, and regulations;
- Have demonstrated experience working within diverse environments and with communities of color;
- Proven ability to deliver non-judgmental services to young people;
- Be mission-driven and proficient in a results-driven, and outcome, service-delivery environment;
- Be proficient in case documentation and crisis incident reporting;
- Have strong knowledge of mental/chemical health professional practice and related experience;
- Have strong knowledge of principle-based, trauma-informed, strengths-based, and other approach areas reflected in YouthLink’s Nine Guiding Principles;
- Knowledge of educational and vocational pathways for youth;
- Effective written, verbal, and interpersonal communication skills;
- Comfortable with and effectively able to work independently;
- High degree of professionalism;
- Comfortable with Microsoft Office applications, HMIS, and other documentation systems.
The winning candidate must hold a valid MN State Driver’s License, insurance, and access to reliable transportation for work requirements. Must be able to pass a background check and drug test in accordance with all applicable federal, state, and local laws.
Hours: 40 hours per week, Monday – Friday.
YouthLink’s competitive and comprehensive benefits package includes medical, dental, life insurance, long-term disability insurance, elective benefits (short-term disability, FSA, 401(k)), and paid vacation and sick leave.
How to Apply
E-mail a cover letter and resume with the subject line “Housing Supervisor: Downtown View” to firstname.lastname@example.org.
Equal Employment Opportunity: YouthLink shall seek to ensure and provide equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.